Why the Post Office Horizon scandal kept me awake at night


I can’t bear in mind once I first heard of the Post Office scandal. I feel I got here throughout a bit by Nick Wallis in Private Eye 10 years in the past. It will not be typically that information tales in that journal really feel so shut and private to me, vicar of a rustic parish in center England, the place the final time a narrative of nationwide significance occurred was when one in every of our Home Guard practically shot General De Gaulle accidentally on a foggy morning in 1942.

But I bear in mind realising, with a stab of alarm, that what had been taking place to subpostmasters throughout the nation might have occurred to our subpostmaster, Narinder, whose quiet and devoted service to our village was exemplary. She was the one that for my parishioners mediated officialdom, monetary providers and native information, and was held in affection, respect and belief.

She has since moved on, however to provide you an concept of her character, in lockdown she and her husband contacted me with a proposal to supply meals from their kitchen at house for anybody who was discovering it tough to handle buying and cooking. The considered Narinder being accused of theft, and prosecuted, convicted, ruined, sacked and perhaps even imprisoned, was so terrible it kept me awake that night.

So I continued to observe the story, and ultimately acquired involved with Nick Wallis, who directed me to Karl Flinders’ reporting in Computer Weekly, and I turned acquainted with the particulars of one in every of the most stunning scandals in public lifetime of latest years. And I progressively got here to grasp that it was not simply what occurred to those subpostmasters, wrongly convicted on dodgy proof, that was scandalous, however – much more ominous – a few years later its victims have been nonetheless ready for redress, whereas these liable for it simply walked away, a few of them honoured and rewarded.

How can or not it’s that individuals in energy knowingly connive to break others they know to be harmless, for that to be dropped at mild, and for them to get away with it?

“We need to uncover more detail and make connections if we want to understand what happened at the Post Office. The story that emerges will, I am sure, make uncomfortable reading, not only for the Post Office and Fujitsu, but for those in Westminster ultimately in charge. That is one powerful reason for asking for a statutory public inquiry”

Reverend Richard Cole

There is one other angle to this, which I started to seek out compelling. The failure of the Horizon system at the Post Office will not be the solely instance of a robust organisation investing a lot, materially and reputationally, in automating important work via the use of IT that even the considered it failing is unthinkable.

So what do you do when there are failures, as there all the time will likely be in any enterprise flawed humanity undertakes? You hope you’d have sturdy sufficient governance to detect these failures, name a halt, work out what has occurred, and repair it. But so typically that doesn’t occur, as a result of resource-strapped organisations, doing important, even statutorily sanctioned work, place their hope and belief in automation – with good purpose. It is an amazingly highly effective software. I do know from my very own expertise at board stage in a housing affiliation, as chancellor of a college that constructed a brand new campus for a digital age, and as somebody who has labored in media for 30 years of ceaseless digitally pushed change.

I suppose the extraordinary turnaround at the Post Office, as a enterprise, underneath Paula Vennells’ management, is partially attributable to a method constructed on digital. Whatever it was, an organisation shedding £120m a yr, in dramatically brief order, turned a worthwhile one – large payday and a CBE for the departing CEO. I’m wondering if that tells us what the priorities have been for senior administration at the Post Office, the Department of Business Energy and Industrial Strategy (BEIS), to which they reported, and at Fujitsu, which equipped the system? A hit so wanted and so spectacular that this counter-narrative of a flawed system with such disastrous penalties couldn’t be admitted? 

“We need to know that everything will be done to mitigate the risk of an appalling scandal like this happening again, that when there is a massive miscarriage of justice, what went wrong will be put right, and that our trust in British justice is not misplaced”
Reverend Richard Coles

I’ve skilled, much less spectacularly, that feeling of helplessness when a posh state of affairs, through which human curiosity conflicts with organisational wants, drops you right into a Kafkaesque narrative through which purpose and dignity and primary humanity are pushed to the edges. The integrity of the system is the first precedence, and if individuals endure harm as a consequence it’s acceptable as collateral harm.

Of course, it isn’t acceptable, and as mild begins to shine on what occurred at the Post Office, there are fewer darkish corners for individuals to cover their misdeeds, or cowardice, or indifference. At the second, we see via a glass darkly, however due to the good journalism of Karl and Nick, and thru the rising variety of court docket judgments, and lengthening litany of misdeeds, extra is revealed.

But we have to uncover extra element and make connections if we wish to perceive what occurred. The story that emerges will, I’m certain, make uncomfortable studying, not just for the Post Office and Fujitsu, however for these in Westminster finally in cost. That is one highly effective purpose for asking for a statutory public inquiry.

The authorities has introduced an inquiry, chaired by a former choose, but it surely doesn’t have the energy to compel witnesses, and the subpostmasters have declined to have interaction with it. That ought to in itself be purpose sufficient to improve, however it’s, after all, not solely about justice for the subpostmasters and restitution and compensation – though it’s actually these issues – additionally it is about public belief.

We must know that the whole lot will likely be carried out to mitigate the danger of an appalling scandal like this taking place once more.

We must know that when there’s a huge miscarriage of justice, what went flawed will likely be put proper.

We must know that our belief in British justice will not be misplaced.



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